Warranty Policy

Every part you buy from us is covered by your rights under the Consumer Protection Act. For 6 months from delivery, if a part was faulty when you received it, or fails during normal use because of a defect, you can choose a repair, replacement, or refund — free of charge.

This applies to pre-owned (pulled) and refurbished parts in exactly the same way as new ones. You don't lose this right, whatever else these terms say.

What is Covered

• ✓Manufacturing or component defects present when the part was delivered
• ✓A part that fails during normal use because of a defect, within 6 months
• ✓A wrong item sent by us, or an item that is dead on arrival (see DOA below)

If you're not comfortable doing the work yourself, we strongly recommend using our professional repair service instead. Your 6-month legal cover for a genuine hidden defect (above) still applies either way.

Because these parts are fitted by you or your technician, we cover faults that are in the part itself. We can't cover damage that happens during or after fitting. So a claim is not covered where, on inspection, the part shows:

These are the same real-world causes that damage parts after they leave us — they are not a way to avoid a genuine defect claim.

Before we decide any claim, the part must be returned to us so we can inspect and test it. Please keep your proof of purchase (your order number) — you'll need it to claim.

When we receive the part, we inspect it and tell you what we find. If it was defective and hasn't been damaged in fitting, we repair, replace or refund it and cover the return shipping. If the inspection shows the damage above, we'll explain why it isn't covered and send you photos on request.

Some parts are pre-owned (“pulled”) — original parts taken from a working console — or refurbished. Each such product says so in its description. These are tested and working, but may show light marks or scratches.

Cosmetic marks that were disclosed are part of what you're buying and are not a fault. Everything else in the warranty above — including your 6-month cover for a genuine defect — applies to these parts exactly as it does to new ones.

If your item is faulty on arrival:

Steps for DOA Claims

1. Contact us immediately via email or WhatsApp
2. Provide your order number, a description of the fault, and photos/video if possible
3. Don't install or attempt to use the item further
4. We'll arrange collection and send a replacement or refund

If your item fails within the warranty period:

1. Contact us with:
   • Order number and purchase date
   • Description of the problem
   • Photos/video showing the issue
2. Return & inspection:

   We provide a Return Authorisation (RA) number and you send the part back so we can inspect and test it (see “How We Check, Fairly” above).

3. Shipping:
   • Valid claim (defect confirmed): we cover shipping costs both ways
   • No defect found: the part is returned to you and you cover the return shipping
4. Repair, replacement or refund:
   • Within 6 months, for a confirmed defect, the choice of repair, replacement or refund is yours under the Consumer Protection Act.
   • In practice we normally offer a tested replacement first, because it's the fastest way to get you going again — but the choice remains yours.
   • For a goodwill return in the days 8–14 window, or a claim made after 6 months, whether we offer a replacement, a shop credit or a refund is at our discretion.
5. Turnaround Time:

   5-10 business days from receipt of the item. We'll keep you updated on progress.

• •Our goodwill warranty is non-transferable (only valid for the original purchaser). This applies to our own goodwill warranty and does not limit your rights under the Consumer Protection Act.
• •The warranty does not cover consumables or normal wear and tear
• •Repaired or replaced items carry the remainder of the original warranty or 30 days, whichever is longer
• •We are not responsible for data loss or software configuration
• •The warranty covers the specific part purchased; it does not cover separate damage to your console caused by fitting