Warranty Policy

Our parts are electronic components for fitting by someone with repair and soldering skills. Many of them (such as HDMI ports and chips) can only be fitted by soldering. Fitting is done at your own risk, and we can't be responsible for damage to the part or to your console caused by fitting.

If you're not comfortable doing the work yourself, our repair service can do it for you.

Once a part has been installed, there's no way for us to know whether a fault lies in the part, somewhere else in the console, or was caused while fitting it. Electronic parts and power supplies are especially easy to damage with heat, static, a bridged pin or a wrong connection. That's why our cover ends the moment a part is fitted.

Parts also aren't sold on a “try it and see” basis. If a part doesn't fix your console's fault, that isn't a fault in the part. See our Returns Policy for change-of-mind returns on unused parts.

We treat a part as fitted, or damaged after it left us, if it shows any of these:

• ✗Solder, flux, heat marks or discolouration
• ✗Lifted pads, burnt components, or bridged or bent pins
• ✗Screw marks, or marks on its connectors or plugs
• ✗A broken seal, sticker or label on the part
• ✗Physical, liquid or electrical damage

1. Contact us within 48 hours of delivery by email ([email protected]) or WhatsApp (087 550 2307).
2. Give us your order number, what's wrong, and photos or video if you can.
3. Don't install the part or keep trying to use it.
4. We'll arrange collection and give you a Return Authorisation (RA) number.

When the part reaches us, we inspect and test it and tell you what we find.

• •Faulty on arrival and not fitted: we replace it or refund you, and we cover the courier both ways.
• •Works when we test it: we send it back to you, you pay the courier both ways, and there's no refund.
• •Shows signs of fitting or damage: we send it back and explain why, with photos on request.

Some parts are pre-owned (“pulled”), meaning original parts taken from a working console, or refurbished. Each one says so in its description. They're tested and working but may show light marks or scratches. Disclosed cosmetic marks aren't a fault. Faulty-on-arrival cover works the same way for these parts as for new ones.

This policy is for parts you buy and fit yourself. Repairs done in our workshop carry their own warranty, set out in our Repair Terms of Service.