Question 1

How much does a repair cost?

Accepted Answer

Repair costs vary depending on the specific issue and console model. Diagnostic is FREE if you proceed with the repair. If you decline the repair or the console cannot be repaired, a R520 bench fee applies. Once we diagnose the problem, we provide a quote. Common repairs like HDMI ports typically start from R850. Contact us for a specific estimate.

Question 2

How long does a repair take?

Accepted Answer

Most standard repairs are completed within 3-5 working days. Complex board-level repairs may take slightly longer. We prioritize getting you back to gaming as quickly as possible and will keep you updated throughout the process.

Question 3

Do you offer a warranty on repairs?

Accepted Answer

Yes! All repairs come with our 6-month money-back warranty covering the specific repair we performed (parts and workmanship). If the same fault returns within 6 months, we fix it free or refund your repair cost. This warranty is subject to our standard terms - it covers the repair we did, not new or unrelated issues.

Question 4

How do I send my console for repair?

Accepted Answer

You can bring your console directly to our workshop in Boksburg, Gauteng. If you are outside Gauteng, we offer a nationwide courier collection and delivery service. Simply contact us on WhatsApp to arrange a collection.

Question 5

Where are you located?

Accepted Answer

We are located at 6 Bester Street, Witfield, Boksburg, Gauteng. We are open Monday to Thursday from 08:00 to 16:00, Friday and Saturday from 08:00 to 13:00. Closed on Sundays and public holidays.

Question 6

What payment methods do you accept?

Accepted Answer

We accept cash, card payments (Visa, Mastercard), and EFT. Payment is only required once the repair is complete and you are ready to collect your console.

Question 7

What is the bench fee?

Accepted Answer

We charge a R520 bench fee if you decline the repair after we have diagnosed it, or if the console cannot be repaired. This covers our diagnostic time and expertise. If you proceed with the repair, the diagnostic is FREE - you only pay for the repair itself. In our experience, 95%+ of consoles CAN be repaired.

Question 8

How much does a PS4 HDMI port repair cost?

Accepted Answer

PS4 HDMI port repairs vary depending on the extent of damage and your console model. The PS4 Original, Slim, and Pro each have slightly different port configurations. Our technicians assess the damage, check for any secondary issues (like damaged traces on the motherboard), and provide an accurate quote. Contact us via WhatsApp for a personalised quote based on your specific issue.

Question 9

Can you fix the PS4 Blue Light of Death (BLOD)?

Accepted Answer

Yes, we specialise in PS4 Blue Light of Death repairs. BLOD occurs when your PS4 shows a pulsing blue light but produces no video output. This can be caused by APU issues, a faulty HDMI encoder IC, power supply problems, or hard drive failures. Our technicians use diagnostic equipment to identify the exact cause before quoting. Success rates depend on the underlying fault, but we have successfully repaired hundreds of BLOD consoles over the years.

Question 10

Do you repair all PS4 models - Original, Slim, and Pro?

Accepted Answer

Absolutely! We repair all PlayStation 4 variants including the original PS4 (CUH-1000/1100/1200 series), PS4 Slim (CUH-2000 series), and PS4 Pro (CUH-7000 series). Each model has different internal layouts, cooling systems, and power requirements. The PS4 Pro, for example, has a larger APU and more demanding cooling needs. Our technicians are trained and experienced with all versions.

Question 11

How long does a PS4 repair take?

Accepted Answer

Most PS4 repairs are completed within 2-4 working days after we receive your console. Simple repairs like thermal paste replacement or cleaning can sometimes be done same-day. Complex board-level repairs (like BLOD or APU issues) may take 4-5 days. We provide WhatsApp updates throughout the repair process so you always know the status of your console.

Question 12

My PS4 sounds like a jet engine - can you fix it?

Accepted Answer

Yes! A loud PS4 fan is one of our most common repairs. Unlike the PS5 which uses liquid metal, your PS4 uses standard thermal paste that degrades over time. Combined with dust buildup, this causes your console to overheat and the fan to work overtime. We perform a deep clean of the entire console, including the heatsink and fan, then apply quality thermal compound. Most customers report their PS4 runs whisper-quiet after our service.

Question 13

Is it worth repairing an old PS4?

Accepted Answer

In most cases, yes! The PS4 has an incredible library of games, many of which are still being played and enjoyed. Repair costs are typically much lower than buying a replacement console, and you keep all your saved data and digital purchases. Even older PS4 Original models can be restored to excellent working condition. We will always give you an honest assessment - if a repair does not make financial sense, we will tell you.

Question 14

Do you offer courier collection for PS4 repairs?

Accepted Answer

Yes! We offer nationwide courier collection across South Africa. Simply contact us via WhatsApp, and we will arrange for your PS4 to be collected from your door. We provide packaging guidelines to ensure safe transit. Once repaired, we courier it back to you. The entire process typically takes 5-7 working days including shipping. This service is perfect for customers outside of Gauteng who cannot visit our Boksburg workshop.

Question 15

What warranty do you offer on PS4 repairs?

Accepted Answer

All PS4 repairs come with our 6-month money-back warranty. This covers the specific repair we performed - if the same issue returns within 6 months, we will fix it free of charge or refund your money. This warranty demonstrates our confidence in the quality of our work. We use quality replacement parts and proven repair techniques to ensure lasting results.

Question 16

How much does a PS5 HDMI port repair cost?

Accepted Answer

PS5 HDMI port repairs vary depending on the extent of the damage. The PS5 uses smaller, more delicate HDMI ports than the PS4, requiring precision micro-soldering. We always check the HDMI encoder IC and surrounding components to ensure a lasting repair. Contact us via WhatsApp for a personalised quote based on your specific issue.

Question 17

Can you fix the PS5 White Light of Death (WLOD)?

Accepted Answer

Yes, we specialise in PS5 White Light of Death repairs. WLOD typically indicates an issue with the APU, HDMI encoder, or motherboard. Our technicians use diagnostic equipment to identify the exact cause before quoting. Success rate depends on the underlying fault, but we have successfully repaired hundreds of WLOD consoles.

Question 18

Do you repair both PS5 Digital and Disc editions?

Accepted Answer

Absolutely! We repair all PS5 variants including the original PS5 Disc Edition, PS5 Digital Edition, and the newer PS5 Slim models (both Disc and Digital). Each model has slightly different internal layouts, but our technicians are trained and experienced with all versions.

Question 19

How long does a PS5 repair take?

Accepted Answer

Most PS5 repairs are completed within 3-5 working days after we receive your console. Complex board-level repairs (like WLOD or APU issues) may take 5-7 days. We provide WhatsApp updates throughout the repair process so you always know the status of your console.

Question 20

Is PS5 liquid metal dangerous to replace?

Accepted Answer

PS5 consoles use liquid metal thermal compound from the factory, which is electrically conductive and can damage components if mishandled. We strongly recommend NOT attempting DIY liquid metal replacement. Our technicians have the experience, tools, and techniques to safely reapply liquid metal without risking your console.

Question 21

Do you repair the new PS5 Slim models?

Accepted Answer

Yes! We repair the new PS5 Slim models released in late 2023, including both the Slim Disc and Slim Digital editions. While these have a redesigned internal layout, our technicians are trained on the new architecture and have the correct replacement parts in stock for all PS5 Slim repairs.

Question 22

What is the PS5 rest mode bug and can you fix it?

Accepted Answer

The PS5 rest mode bug causes consoles to crash, fail to wake up, or corrupt data when put in rest mode. This is often a software/firmware issue that can sometimes be resolved with a database rebuild or system reinstallation. If hardware-related (onboard NVME chip or power issues), we can diagnose the underlying cause. Note: The PS5 uses an onboard NVME chip that is coded to the motherboard and cannot simply be replaced like a traditional hard drive. If the NVME has problems, there is approximately a 50% chance we can repair it.

Question 23

How much does an Xbox One HDMI port repair cost?

Accepted Answer

Xbox One HDMI port repairs vary depending on the extent of damage and your console model. The Xbox One Original, One S, and One X each have different internal layouts. Our technicians assess the damage, check for any secondary issues (like damaged traces on the motherboard), and provide an accurate quote. Contact us via WhatsApp for a personalised quote based on your specific issue.

Question 24

Can you fix the Xbox One Green Screen of Death?

Accepted Answer

Yes, we specialise in Xbox One Green Screen of Death repairs. This frustrating issue occurs when your Xbox One gets stuck on the green boot screen and fails to load the dashboard. It can be caused by hard drive failures, corrupted system files, power supply issues, or motherboard problems. Our technicians use diagnostic equipment to identify the exact cause before quoting. We have successfully repaired hundreds of Green Screen consoles over the years.

Question 25

Do you repair all Xbox One models - Original, S, and X?

Accepted Answer

Absolutely! We repair all Xbox One variants including the original Xbox One (2013), Xbox One S (2016), and Xbox One X (2017). Each model has different internal layouts, power requirements, and cooling systems. The Xbox One X, for example, has the most powerful hardware and uses a vapour chamber cooling solution. Our technicians are trained and experienced with all versions.

Question 26

How long does an Xbox One repair take?

Accepted Answer

Most Xbox One repairs are completed within 2-4 working days after we receive your console. Simple repairs like thermal paste replacement or cleaning can sometimes be done same-day. Complex board-level repairs (like Green Screen or APU issues) may take 4-5 days. We provide WhatsApp updates throughout the repair process so you always know the status of your console.

Question 27

My Xbox One makes a grinding noise - can you fix it?

Accepted Answer

Yes! A grinding noise from your Xbox One is usually caused by the disc drive. Common causes include a worn or dirty laser lens, misaligned disc tray, or failing drive motor. In some cases, a disc may have damaged the internal mechanism. We diagnose the exact cause and either repair or replace the necessary components. If you hear grinding, avoid inserting more discs until we have checked it to prevent further damage.

Question 28

Is it worth repairing an old Xbox One?

Accepted Answer

In most cases, yes! The Xbox One has an excellent library of games, including backwards-compatible Xbox 360 titles. Repair costs are typically much lower than buying a replacement console, and you keep all your saved data and digital purchases. Even the original 2013 Xbox One can be restored to excellent working condition. We will always give you an honest assessment - if a repair does not make financial sense, we will tell you.

Question 29

Do you offer courier collection for Xbox One repairs?

Accepted Answer

Yes! We offer nationwide courier collection across South Africa. Simply contact us via WhatsApp, and we will arrange for your Xbox One to be collected from your door. We provide packaging guidelines to ensure safe transit. Once repaired, we courier it back to you. The entire process typically takes 5-7 working days including shipping. This service is perfect for customers outside of Gauteng who cannot visit our Boksburg workshop.

Question 30

What warranty do you offer on Xbox One repairs?

Accepted Answer

All Xbox One repairs come with our 6-month money-back warranty. This covers the specific repair we performed - if the same issue returns within 6 months, we will fix it free of charge or refund your money. This warranty demonstrates our confidence in the quality of our work. We use quality replacement parts and proven repair techniques to ensure lasting results.

Question 31

How much does an Xbox Series X/S HDMI port repair cost?

Accepted Answer

Xbox Series X and Series S HDMI port repairs are priced based on the extent of damage and your specific model. The Series X has a larger, more complex board, while the Series S is more compact. Both use similar HDMI port configurations but require different disassembly procedures. Our technicians assess the damage, check for any secondary issues like damaged traces on the motherboard, and provide an accurate quote. Contact us via WhatsApp for a personalised quote based on your specific issue.

Question 32

Do you repair both Xbox Series X and Series S?

Accepted Answer

Yes, we repair both Xbox Series X and Xbox Series S consoles. While they share the same generation architecture, they have different internal designs. The Series X is the full-power console with a disc drive and vapour chamber cooling, while the Series S is digital-only with a smaller form factor and simpler cooling system. Our technicians are trained and experienced with both models and understand the unique challenges each presents.

Question 33

Can you upgrade or replace the SSD in my Xbox Series X/S?

Accepted Answer

The internal NVMe SSD in Xbox Series X/S consoles is soldered to the motherboard and cannot be easily replaced or upgraded. However, we can diagnose SSD-related issues causing slow loading, game crashes, or storage errors. In some cases, these issues are caused by corrupted data rather than hardware failure. For additional storage, Microsoft offers the Seagate Storage Expansion Card which slots into the back of both consoles. If your internal SSD has failed completely, we will provide an honest assessment of repair options.

Question 34

My Xbox Series X is overheating - can you fix it?

Accepted Answer

Yes! While the Xbox Series X has an advanced vapour chamber cooling system, it can still overheat due to dust buildup, degraded thermal paste, or blocked ventilation. The tall vertical design can trap dust over time. We perform a complete deep clean, replace the thermal paste with high-quality compound, and ensure all cooling components are functioning correctly. The Series S, while having a simpler cooling system, can also benefit from cleaning and thermal paste replacement.

Question 35

The disc drive on my Xbox Series X is not working - can it be fixed?

Accepted Answer

Yes, we repair Xbox Series X disc drive issues including not reading discs, making grinding or clicking noises, not ejecting discs, or refusing to accept discs. Note that the Xbox Series S is digital-only and does not have a disc drive. For the Series X, common issues include dirty or worn laser lenses, misaligned disc trays, and failing drive motors. We diagnose the exact cause and repair or replace the necessary components to restore full functionality.

Question 36

How long does an Xbox Series X/S repair take?

Accepted Answer

Most Xbox Series X/S repairs are completed within 2-4 working days after we receive your console. Simple repairs like thermal paste replacement or cleaning can sometimes be done same-day. Complex board-level repairs such as HDMI port replacement or power delivery issues may take 3-5 days. We provide WhatsApp updates throughout the repair process so you always know the status of your console.

Question 37

Do you offer courier collection for Xbox Series repairs?

Accepted Answer

Yes! We offer nationwide courier collection across South Africa. Simply contact us via WhatsApp, and we will arrange for your Xbox Series X or Series S to be collected from your door. We provide packaging guidelines to ensure safe transit - the original box is ideal if you still have it. Once repaired, we courier it back to you. The entire process typically takes 5-7 working days including shipping. This service is perfect for customers outside of Gauteng who cannot visit our Boksburg workshop.

Question 38

What warranty do you offer on Xbox Series X/S repairs?

Accepted Answer

All Xbox Series X and Series S repairs come with our 6-month money-back warranty. This covers the specific repair we performed - if the same issue returns within 6 months, we will fix it free of charge or refund your money. This warranty demonstrates our confidence in the quality of our work. We use quality replacement parts and proven repair techniques refined over 14+ years of console repair experience to ensure lasting results.

Question 39

What areas do you collect from?

Accepted Answer

We provide nationwide collection services across all 9 provinces in South Africa, including major cities like Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth (Gqeberha), Bloemfontein, and smaller towns. Our courier network ensures we can reach virtually any location in the country.

Question 40

How much does console collection cost?

Accepted Answer

Courier costs are based on your location: JHB/Pretoria R200 per trip (R400 round trip), Cape Town/Durban R300 per trip (R600 round trip), and other areas R400 per trip (R800 round trip). These are separate from repair costs, which are quoted after assessment.

Question 41

How should I package my console?

Accepted Answer

You must package your console in a sturdy cardboard box (not a bag) with plenty of bubble wrap and padding on all sides. The console should not move inside the box. Include your name and contact details inside. Remove any discs and cables. Important: Neither the courier nor Console Service Centre can accept responsibility for damage during transit, so proper packaging is essential.

Question 42

How long does the entire courier process take?

Accepted Answer

Most console repairs are completed within 1-5 working days once we receive your console. Add 1-2 days each way for collection and delivery via courier. Total turnaround time is typically 9-11 business days depending on your location and repair complexity.

Question 43

Who is responsible for damage during transit?

Accepted Answer

Neither the courier company nor Console Service Centre can accept responsibility for damage or loss during transit. This is why secure packaging is so important - your console must be in a sturdy box with lots of bubble wrap. You will receive tracking details so you can follow your console's journey.

Question 44

Can I track my console during collection and delivery?

Accepted Answer

Absolutely! You will receive tracking updates via WhatsApp and email. You can follow your console's journey from collection to arrival at our workshop, and again when it's on its way back to you after repair.

Question 45

What consoles can you collect for repair?

Accepted Answer

We collect and repair all PlayStation and Xbox consoles: PS5 (Disc & Digital), PS4 (Original, Slim & Pro), Xbox Series X|S, and Xbox One (Original, S & X). We specialise exclusively in gaming console repairs, which means we have the expertise and equipment for any issue.

Question 46

Do I have to pay anything upfront?

Accepted Answer

No! You don't pay any courier fees or repair costs upfront. We collect your console, diagnose it, and send you a quote. The collection and delivery fees are added to your final repair invoice. You only pay once you approve the repair.

Question 47

What if my console can't be fixed or I decline the quote?

Accepted Answer

If your console cannot be repaired or you decline the quote, and you want it back, you'll need to pay the R520 bench fee (for our diagnostic time) plus the collection and delivery costs. However, if you don't want the console back, we can recycle it at no cost to you - no bench fee, no courier fees.

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