Returns Policy

A part that's faulty when it arrives is handled under our Warranty Policy.

Changed your mind? (7-day online cooling-off)

Because you bought online, you can cancel within 7 days of delivery for any reason — you don't have to explain. The part must be unused and not installed, and complete with its original packaging (it's fine to open the box and look). Tell us within 7 days, send it back (return postage is for your account), and we refund what you paid — no restocking fee — once we receive it.

This applies to new, pulled and refurbished parts alike. It doesn't apply to a part specially ordered to your specification.

Our extra goodwill window (days 8–14)

Beyond the 7-day cooling-off, we'll still accept an unused, un-installed part up to 14 days from purchase as a goodwill return.

• •A 20% restocking fee is deducted from every goodwill return
• •The part must be unused and never fitted, connected or powered up
• •It must be complete, in its original packaging, with any seals or labels on the part still intact
• •Return shipping costs are for the customer's account

Please only buy a part once you know it's the part your console needs. A part bought to test whether it fixes a fault can't be returned because it didn't fix the fault. That isn't a fault in the part, and once it's been fitted we have no way of knowing whether it was damaged along the way.

• ✗A part that has been installed, soldered, or used
• ✗An electronic part (power supply, board, chip or IC, laser lens, port, ribbon or cable) that has been fitted, connected, powered up or soldered
• ✗Loose electronic components once opened or tested, where we can't confirm they're unused
• ✗A part damaged after delivery, or missing its parts or packaging

When we treat a part as fitted

If a returned part shows any sign of having been fitted, we treat it as fitted. That includes:

• •Screw marks, or marks on its connectors or plugs
• •A broken seal, sticker or label on the part
• •Solder or flux on it
• •Heat marks or discolouration

If you send a part back as faulty and our test finds nothing wrong with it, we send it back to you. You pay the courier both ways, and there's no refund. If our test confirms it was faulty on arrival, we cover the courier both ways, as set out in our Warranty Policy.

1. Contact us within 14 days via:
   • Email: [email protected]
   • WhatsApp: +27 87 550 2307
   • Include: Order number, reason for return, photos of item
2. Wait for Return Authorisation (RA) number

   We will review your request and provide an RA number if approved. Do not send items back without an RA number.

3. Package securely
   • Use original packaging if possible
   • Include RA number inside package
   • Ensure items are well-protected during transit
4. Return shipping
   • Customer is responsible for return shipping costs
   • We recommend using insured courier service
   • We are not responsible for items lost or damaged in return transit
5. Refund processing
   • Inspection upon receipt (1-2 business days)
   • Refund issued via original payment method
   • Processing time: 5-7 business days
   • Shipping costs and restocking fees (if applicable) will be deducted

If we sent you the wrong item by mistake:

• •Contact us immediately
• •We will arrange collection at no cost to you

You will receive either:

• ✓Full refund, OR
• ✓Correct item shipped to you

You may be eligible for a refund if:

• ✓Item is cancelled within the 7-day cooling-off window, unused and not installed
• ✓Item is returned unused within the days 8–14 goodwill window (less the 20% restocking fee)
• ✓The part was faulty on arrival and you reported it within 48 hours of delivery
• ✓We sent you the incorrect item
• ✓We cannot fulfil your order

Some items are marked “Available to order”. These are not kept in stock — you pay upfront at checkout and we order the item in for you.

• •Please allow 4–6 weeks for delivery of an ordered-in item
• •If we are unable to source the item, you receive a full refund to your original payment method

• •Refunds are issued to the original payment method (Yoco)
• •Processing time: 5-7 business days from approval
• •Bank may take additional 3-5 days to reflect in your account

The following may be deducted from your refund:

• •Return shipping costs (unless we made an error)
• •Restocking fee of 20% on goodwill returns in days 8–14 (never on a return within the 7-day cooling-off)
• •Courier collection fees (if applicable)
• •Any damage or missing items/packaging

Non-Refundable Items

• ✗Shipping fees (original delivery cost)
• ✗Items that fall under "cannot be returned" category
• ✗Custom or special-order items
• ✗Parts that have been fitted, connected, powered up or soldered
• ✗A part bought to test whether it fixes a fault, which didn't fix it