Console Service Centre
Your Privacy Matters

Privacy Policy

How we collect, use, and protect your personal information.

Last Updated: December 2024

1. Introduction

Console Service Centre ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.consoleservicecentre.co.za or use our repair services.

We operate in compliance with the Protection of Personal Information Act (POPIA) of South Africa. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

When you use our services, we may collect:

  • Full name
  • Contact number (phone/WhatsApp)
  • Email address
  • Physical address (for courier collection and delivery)
  • Console serial numbers and model information
  • Details about console issues and repair history

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on our site
  • Referring website addresses
  • Device information (mobile/desktop)

3. How We Use Your Information

We use the information we collect to:

  • Process and manage your console repair requests
  • Communicate with you about repair status and updates
  • Arrange courier collection and delivery through our partner, The Courier Guy
  • Process payments and issue invoices
  • Provide customer support and respond to enquiries
  • Maintain repair records for warranty purposes
  • Improve our services and website experience
  • Send important service updates and notifications

We do not use your information for marketing purposes without your explicit consent.

4. Data Storage and Security

We take the security of your personal information seriously. Your data is stored on secure servers provided by industry-leading platforms including Supabase and Vercel, which employ encryption and security best practices.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Data Retention: We retain your personal information indefinitely to maintain comprehensive service records and provide ongoing customer support. This allows us to reference your repair history for warranty claims and future services.

5. Third-Party Services

We work with trusted third-party service providers to deliver our services:

  • The Courier Guy: For nationwide collection and delivery of consoles. Your name, address, and contact details are shared for shipping purposes.
  • Yoco: For secure card payment processing. We do not store your card details.
  • Google Analytics: For website analytics to improve user experience. This data is anonymised.
  • Resend: For email communications regarding your repairs.

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

6. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Be informed about the collection and use of your personal information
  • Access your personal information that we hold
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Object to the processing of your personal information
  • Lodge a complaint with the Information Regulator if you believe your rights have been violated

To exercise any of these rights, please contact us using the details provided below.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site.

We use the following types of cookies:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand website usage and improve our services
  • Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser. However, disabling certain cookies may affect website functionality.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Address

6 Bester Street, Witfield,
Boksburg, Gauteng