Console Damage Assessment Letters for Insurance Claims
Detailed damage assessments and itemised repair quotes for your PlayStation or Xbox insurance claim. R450 assessment fee — deducted from the repair cost if your insurer approves the claim. 15+ years and 25,000+ console repairs since 2011.
Everything your insurer needs, in one document
Our damage reports are accepted by all major South African insurers (OUTsurance, MiWay, Discovery Insure, Santam, Old Mutual, Hollard, Naked, King Price and more). Each report is on Console Service Centre letterhead and includes:
Detailed description of observed damage and the most probable cause, on Console Service Centre letterhead.
Line-by-line breakdown of every part needing replacement plus labour costs — no surprises, no rounding up. If courier collection or delivery is needed, that line item is included too so your insurer can settle the full cost in one quote.
When damage is visible — burn marks, cracked casing, liquid corrosion, melted components — we include high-resolution photos. Hidden faults like cracked solder joints under BGA chips are described in the written assessment instead, since they are not photographable.
From damaged console to approved claim
The process is straightforward. Most claims are approved within 1–2 weeks from the time we issue the report.
Drop in or use courier
Walk in to our Boksburg workshop (6 Bester Street, Witfield) or WhatsApp us on 087 550 2307 to arrange courier collection from anywhere in SA. If courier is used, the cost is added as a line item to the quote so your insurer can cover it.
Assessment (R450 fee)
We assess the console with proper test equipment — multimeter, oscilloscope, microscope — and write up the report. Turnaround depends on our current repair queue, but most are turned around within a few working days. The R450 covers our assessment time plus the admin work to liaise with your insurer.
Assessment letter issued
We email you a PDF report on Console Service Centre letterhead with everything your insurer needs: cause of damage, parts list, itemised repair costs and photographic evidence where applicable.
Submit to your insurer
Email the report to your broker or claims handler. SA insurers accept our reports directly — they meet the documentation standards required for electronics claims.
Insurer decides
If your insurer approves the repair, the R450 assessment fee is deducted from the total repair cost — your insurer saves R450, you pay nothing extra. Every repair carries our 6-month money-back warranty. If your insurer declines and writes the console off, the R450 is payable when you collect the console.
Damage scenarios we report on
We assess any of these damage types for your claim. Whether your specific policy covers a given scenario (accidental damage, power surge, liquid damage, fire, etc.) is determined by your policy terms — that question is between you and your insurer or broker.
HDMI port displacement, cracked solder joints, disc drive misalignment from a fall.
Drop damage guideSpilled drinks, water, or other liquids — corrosion repair and component-level cleaning.
Liquid damage guidePower supply failure, fried HDMI controller IC, southbridge damage from a surge.
Load-shedding damage guideThermal damage to the motherboard, casing, internal cabling, or storage drive after a fire.
Repeated power-cycle stress, undervoltage events, voltage spikes from generators or UPSes.
Load-shedding guideFrequently Asked Questions
R450. This covers our time to assess the console properly and the admin work to write the report and liaise with your insurer (phone calls, follow-up questions, clarifying details). If your insurer approves the repair and we go ahead, the R450 is deducted from the total repair cost — meaning the insurer pays the repair total minus R450, and you pay nothing extra. If the insurer declines and writes the console off, the R450 is payable when you collect the console.
It depends on our current repair queue. Most assessments are turned around within a few working days, but complex cases involving multiple failure points or hidden damage (cracked solder joints under BGA chips) can take longer. We WhatsApp you with a more accurate timeline when the console arrives, and again as soon as the report is ready.
A PDF on Console Service Centre letterhead. It contains the date received, console make and model, serial number, observed damage, probable cause of damage, list of failed components, itemised repair cost (parts + labour), photographic evidence (where the damage is visible — burn marks, cracks, liquid corrosion, etc.) and our recommendation. SA insurers accept this format directly.
Email the PDF to your insurance broker or claims handler. Most SA insurers accept emailed quotes from registered repair specialists. If your insurer needs additional information, contact us and we will respond directly to them in writing — that admin time is included in the R450 assessment fee.
Yes — we provide damage assessment letters for any registered South African insurer. We are not exclusive to any one company. Whether your specific policy covers the type of damage (accidental damage, power surge, liquid damage, etc.) is determined by your policy terms and is a question for your insurer or broker, not us.
It happens occasionally. We can provide additional documentation, supplier quotes for the replacement parts, or write a clarifying letter directly to the insurer's adjuster. Our reports are detailed enough that disputes are rare.
Usually yes — when courier collection and delivery is needed (you are outside Boksburg), the courier cost appears as a line item on the quote we send your insurer. Most policies that cover the repair will also cover the associated transport costs. WhatsApp us on 087 550 2307 to arrange courier collection from anywhere in South Africa.
Need a damage report for your insurance claim?
WhatsApp us — we respond immediately, 24/7. Tell us what happened, the make and model of your console, and where you are in South Africa. We'll arrange the assessment and have a written report in your hands within 1–2 working days.