Xbox Series (not sure which model) – Discs won't play or a disc is stuck

Games won't load from the disc, the drive grinds or clicks, or a disc is stuck inside.

Often the drive just needs a repair or a new laser, the part that reads the disc. If it's badly damaged, we fit a replacement drive.

Likely causes and prices

Most common first. Prices cover every Xbox Series model.

Likely causes and prices: Xbox Series (not sure which model)
CausePrice
Disc drive repairWe fix the drive you have.R1,249
New laserThe part that reads the disc.Priced after inspection
Replacement disc driveIf the drive is too badly damaged to repair.Priced after inspection
What happens next: we check your Xbox Series first. Once we've seen it, we send you the final price on WhatsApp, and we only start the repair when you say yes.

Good to know

  • Every repair comes with a 6-month warranty on the work we did.
  • If you go ahead, checking the console is included in the repair price. If you decide not to, or it can't be fixed, there's a R599 bench fee.
  • Most repairs are done within 1-2 working days, depending on how busy the workshop is. Board-level repairs can take a little longer.
  • Not close to Boksburg? We can collect your console anywhere in South Africa and courier it back to you (plus courier transit each way).
  • You pay once the repair is done, by cash, card or EFT.
  • 6 Bester Street, Witfield, Boksburg. Open Monday to Thursday 08:00–16:00, Friday and Saturday 08:00–13:00. Closed Sundays and public holidays.
  • Questions? WhatsApp us on 087 550 2307. We respond immediately, 24/7.

Sounds different from this? Tell us what's happening.

What Xbox Series owners say

Google Reviews4.9(1,353 reviews)
M

Marius Jacobs

1 month ago

Awesome service from Rudi and his team! They serviced and fixed our XBOX Series S and the console is now quiet and purring like a kitten. Thanks!

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Brian Kekana

1 month ago

Great service from these guys. They fixed the HDMI on my Xbox Series X and it's working perfectly now. They kept me updated throughout the whole process and the repair was really quick. Definitely hap…

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Ndamso

2 months ago

My Xbox s series had many problems (fan ,power supply and some damages around the motherboard) But now it’s running and everything is smooth

M

Michele Torrente

2 months ago

I don't normally write reviews but wow these guys are amazing. My Xbox One Series X was shutting down due to overheating. It hadnt been opened or cleaned in over 5 years. The console was collected and…

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Eugene Roode

3 months ago

Excellent service from Shaun, best place to have you console repairs done.

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Miguel Pereira

7 months ago

Efficient and professional service, would definitely recommend them.

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Sethu Magwentshu

7 months ago

Excellent, service very friendly and had the machine ready early!! 10/10

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J Schemel

7 months ago

Great service

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Jeandre

7 months ago

Took my xbox series X for a service and cleaning and was told it would take 2-3 days but it was done the next day and looked almost new, their work is very good and fast and and well worth the price a…

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Anele Ngxongo

8 months ago

The process was quick and reasonable priced. Fixed my Xbox s series power supply n from the couriering to and back from the workshop everything was quick n professional and had me back gaming in no ti…