This is one of the most common problems PS5 users experience, and the good news is—it’s often fixable.
At Console Service Centre, we’ve successfully repaired over 500+ PS5 consoles with this exact issue across South Africa.
Whether you’re dealing with a hardware failure or a simple connection problem, this guide will walk you through everything you need to know.
In this article, you’ll learn:
What typically causes the “No Signal” problem
Simple fixes you can try at home
When it’s time to bring in a professional repair expert
How to avoid making the problem worse
Why hundreds of gamers trust Console Service Centre for PS5 repairs
Common Causes of the PS5 “No Signal” Issue
| Problem | Description |
|---|---|
| HDMI Cable Problems | Damaged or low-quality HDMI cables can interrupt the connection. Cables with frayed ends or low-speed bandwidth can’t handle 4K output and can result in no image. |
| Faulty HDMI Port | Loose or broken ports are a top reason for signal failure. Wear and tear, dust, or rough removal of the HDMI plug can damage the port internally. |
| HDMI IC Chip Failure | The internal chip managing video output may be damaged. This chip often fails after power surges or extended overheating, and it won’t show visible symptoms. |
| TV Input Issues | Incorrect HDMI input or outdated firmware on your TV. Many modern TVs have multiple HDMI ports that prioritize different features like HDR or ARC. |
| Software Glitches | System bugs may block signal output after an update or crash. Safe Mode can help reset these settings. |
These issues vary in severity, but the first step is understanding where the problem originates so you can apply the right fix.
Troubleshooting Steps Before Booking a Repair
Before assuming it’s a serious hardware issue, try these simple checks that can help you identify and sometimes resolve the problem on your own.
Step-by-Step:
Inspect and swap out your HDMI cable
Try a high-speed HDMI 2.1 cable that supports 4K video.
Even if your current cable looks fine, it may not be up to spec or could be internally damaged.
Switch to another TV or monitor
This helps rule out whether your TV is the issue. Try using a different HDMI input as well.
Reboot your PS5 into Safe Mode
Turn off your PS5 completely.
Hold the power button until you hear two beeps (about 7 seconds).
Connect a controller with a USB cable.
Choose “Change Video Output” and select a lower resolution like 1080p.
Check the PS5 HDMI port
Use a torch to look inside the port.
If the pins are bent or the connection feels loose, it may need replacing.
Update your TV firmware and reset video settings
Some TVs need software updates to properly read signals from the PS5.
If these steps don’t bring the display back, you’re likely dealing with internal damage.
When to Seek Professional Help
If you’ve ruled out all the easy fixes and still see a blank screen or “No Signal” message, it’s time to talk to a professional. These situations often involve complex repairs that require tools and skills not available at home.
Reach out to Console Service Centre if:
Your HDMI port feels loose or is visibly damaged
You’ve swapped cables and TVs with no success
Safe Mode doesn’t display on-screen
Your console powers on (white light) but stays blank
You suspect surge damage from lightning or load shedding
We handle both physical damage (like broken HDMI ports) and internal component failure (like a faulty HDMI IC chip) with high-precision tools and quality parts.
Every repair we do is tested thoroughly before it leaves our workshop.
Why Choose Console Service Centre?
We’re not just another repair shop—we’re South Africa’s most reviewed console repair specialist for a reason.
Here’s why gamers trust us:
✔ Over 14,500 consoles repaired since 2011
✔ Specialists in HDMI-related PS5 issues
✔ In-house technicians trained in micro-soldering and board-level repair
✔ No-risk guarantees: 6-Month Warranty & 14-Day Satisfaction Guarantee
✔ We collect and deliver nationwide
“People often think they need to take their PS5 to Sony—but we fix the same issues faster, more affordably, and with better communication.”
What You Should Not Do
If your PS5 isn’t showing a picture, it’s tempting to try everything you can think of—but be careful not to make it worse.
Avoid the following:
❌ Don’t force the HDMI cable – You could damage the internal pins.
❌ Don’t open the console – Without proper tools, you could cause static damage or snap delicate ribbon cables.
❌ Don’t try random fixes off forums – Not all advice is good advice, and many solutions assume technical knowledge.
When in doubt, reach out to a technician before doing something irreversible.
Final Thoughts
The “No Signal” issue is incredibly frustrating—but you’re not alone, and you’re not out of options.
Whether it’s a simple cable swap or a complex HDMI chip replacement, the key is identifying the real cause and acting on it the right way.
At Console Service Centre, we’ve repaired hundreds of PS5 consoles with this exact problem. Our team is ready to help you too—with transparent pricing, fast turnaround times, and service that’s designed around your convenience.
Don’t let your console gather dust.
- Our Process
Your PS5 Repair Journey in a Few Simple Steps
Follow these steps for fast and hassle-free gaming repairs.
Collection Service
Get Back To Gaming
- Trust
Real Gamers, Real Reviews – Join Thousands Who Trust Us
As South Africa’s most reviewed and trusted gaming repair service, our 1,100+ reviews on Google and Facebook, tell the true story.
Overall Rating
really good service and very professional. only took about a day to fix my PS5 would definitely recommend them
Had an issue with my son's PS5 power supply. Console Service Centre fixed it within a day and returned it quickly. Fast, professional, and reliable service. Highly recommend!
I sent my ps5 to a guy in Durban, Malvern which ended up being a disaster. My ps5 was completely stripped and rebuilt with different parts. I then sent it to console service and spoke to a guy by the name of Dylan. Told this mate helped fixed my ps5. We kept in communication and he managed to get parts that where hard to find. Console service centre are the go to peeps for your repairs. They know what they are doing. 👍🏽
I sent in my PS5 for an HDMI port repair, and the service exceeded my expectations. The repair was completed within a few days, and the process was quick, reliable, and efficient. Highly recommend!
Awesome service. Took my PS5 to get serviced and it came back like new. Will definitely recommend.
Amazing service. I sent two of my my PS5's to get repairs done separately and received both back within a week. It was like having a new PS5. They kept me updated throughout the whole process. Very professional and efficient. I cannot recommend CSC enough.
