If you don't see the problem, select the option at the bottom of this page that says "Other Problem Not Listed Here"
If you try and switch you PS4 Pro on and there is just no power it's just completely dead.
If it just comes on and then goes off again, then you can select this problem for and estimate
If you look inside the HDMI port and you see any bent pins, or the HDMI port feels like it is a little lose.
Your PS4 Pro comes on and stays on, but only gives a white light at the power button and no picture on the screen.
Your PS4 Pro comes on and stays on, but only gives a blue light at the power button and no picture on the screen.
If you put a game into your PS4 Pro and it doesn't read them or show them in the menu.
Select this option if the disc drive doesn't want to take or eject your discs, also if it takes or ejects very slowly.
If you hard drive is making a ticking sound or you know the hard drive needs to be replaced.
If you need a bigger hard drive in your PS4 Pro console, choose this option, we'll send you an estimate for a 1TB or a 2TB hard drive upgrade.
If your PS4 Pro has any software problems, either while trying to do a new update or installation, you can select this option.
If you getting any error code on the screen, either during a software reload, while playing games or in the menu.
If your PS4 Pro can't see your wireless router or doesn't connect to your wireless router.
If you plug in your LAN cable from your router and the LAN port doesn't seem to work.
If you plug your controller, hard drive or even a USB stick into a USB port or any of the ports and the PS4 Pro doesn't see it.
One of the most important items on the whole list. Select this option if your PS4 Original Needs it's yearly service.
If you have a complete other problem that is not listed here, please select this option.