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PS4 Not Taking or Ejecting Discs? Here's What You Need to Know

If your PS4 is refusing to take in or eject discs, it can be a real headache.

As someone who has worked on countless gaming consoles, I understand how concerning it can be when your PS4 suddenly stops functioning correctly.

In many cases, disc issues like this can be attributed to a few common problems:

  • Blocked Disc Drive: Dust or small obstructions can cause the drive to become blocked, preventing it from taking or ejecting discs.

  • Eject Button Issue: The manual eject button could be stuck or malfunctioning.

  • Power Supply Glitch: Sometimes, the power supply has a small glitch that prevents the eject mechanism from working properly.

  • Software Problem: A system glitch could affect the console’s ability to take or eject discs properly.

  • Hardware Failure: A deeper hardware fault may be preventing the disc drive from operating normally.

PS4 Not Taking Or Ejecting Discs 1

Quick Troubleshooting Steps

Before you start to worry, let’s look at some simple troubleshooting steps that you can try at home.

These steps can often solve the problem without requiring a repair.

  1. Restart Your Console: Turn off your PS4 completely. Unplug it from the power source, wait for 15 minutes, and plug it back in. Then turn the console back on and see if the issue is resolved. A reset can often clear temporary glitches affecting the disc drive.

  2. Manually Eject the Disc: If your PS4 has a disc stuck in the drive, you can try manually ejecting it. Locate the manual eject screw (its position varies by model, so refer to your PS4’s user manual), and use a small screwdriver to turn the screw counterclockwise. This should help release the disc. Here’s a guide on the PlayStation website

  3. Check for Physical Obstructions: Inspect the disc slot for any visible dust or debris. A quick pass with a compressed air canister can help remove any blockages that might be preventing the disc from entering or ejecting.

  4. Update System Software: Make sure your PS4 software is up to date. Sometimes a system glitch can affect disc operations, and an update can fix this. Go to Settings > System Software Update and check for updates.

When to Seek Professional Help

If none of these troubleshooting steps have resolved the problem, it might indicate a more serious hardware fault.

Common problems that require professional assistance include:

  • Drive Motor Failure: The motor that takes in and ejects discs may have failed or weakened, which means it cannot properly grab or release the disc.

  • Faulty Eject Button Mechanism: The eject button or its underlying mechanism may be broken or malfunctioning, requiring replacement or repair.

  • Disc Drive Alignment Issue: The disc drive could be misaligned, causing the PS4 to struggle with disc movement. This isn’t something that can easily be fixed at home.

Trying to fix these problems on your own without the right tools and expertise can make things worse, potentially causing permanent damage to your console.

In these cases, it’s best to let a professional handle the repair to save yourself from further headaches.

Professional Repair Options & Pricing

If you’re unable to get your PS4 to take or eject discs, we’re here to help.

Here are the services we offer to address these types of disc drive issues:

    • Disc Drive Motor Repair/Replacement: R1450.00 – This service is needed if the motor responsible for disc intake and ejection is malfunctioning or has stopped working altogether.

    • Eject Button Mechanism Repair: R850.00 – We can replace or repair the eject button or the underlying components to ensure smooth operation.

    • Complete Disc Drive Replacement: R2580.00 – If the entire drive is faulty, a full replacement may be necessary. This is often the case when there are multiple problems that make individual part repairs impractical.

These prices apply to all PS4 models.

We have extensive experience handling these issues and use only high-quality replacement parts to ensure your console is working like new again.

Get Back to Gaming

We understand how important your PS4 is to you—whether it’s your source of entertainment after a long day or a passion you pursue in your free time.

If your PS4 isn’t taking or ejecting discs, the steps outlined above can often solve the problem.

But if your console still isn’t cooperating, it may be time for a professional repair.

Your PS4 Repair Journey in a Few Simple Steps

Follow these steps for fast and hassle-free gaming repairs.

Come Direct

Visit us directly – we love meeting our customers in person.

Collection Service

Can’t come to us? We’ll arrange for collection from anywhere in South Africa.

Get Back To Gaming

Once repaired, pick up your console or have it sent back to you, ready to play you favorite games again.

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As South Africa’s most reviewed and trusted gaming repair service, our 1,100+ reviews on Google and Facebook, tell the true story.

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4.9
Based on 1,008 Reviews
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Karabo Mokgothu
5.0
January 24, 2025

They were quick and really reasonable. They quite knowledgeable and brought my PS4 back to life. Absolutely would recommend.

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Sichumiso Maxakato
5.0
January 11, 2025

Took my ps4 console for a laser repair/replacement. It was repaired in less than 2 hours. Really appreciate the speedy service. Highly recommended!

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Bertus Nell
5.0
December 17, 2024

Have been taking my PS4 console for new hard drive. Very professional, friendly and super helpful. Repairs done and console as good as new. Will definitely take my PS5 for service and deep cleaning. I highly recommend them for repairs and even service of your consoles. Compliments to all at Console Service Centre.

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Keobakile Maselo
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December 17, 2024

I recently had my PS4 repaired by Console Service Center, and I couldn’t be happier with their service. My console was overheating, so I booked a repair, and they collected it the same day. Their communication throughout the process was excellent, keeping me updated every step of the way. By the next day, they identified the issue as a heat sink problem and promptly fixed it. They even went the extra mile by repairing the motherboard and reprogramming the hard drive. Now my PS4 runs perfectly and is as quiet as a mouse. The service was quick, professional, and top-notch. Highly recommended!

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Muhammed Ameen
5.0
December 15, 2024

Excellent service received!! Our PS4 was ready within 2 hours. Rudy was considerate enough to accommodate us to sort out the repair an the same day as we hail all the way from Krugersdorp/Randfontein on the West Rand. Communication and advice was great. Well done, keep it up!! Thanks for running this promotion now in December 2024 when the gaming season kicks into high gear!

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John Andrew
5.0
December 14, 2024

I recently had my PS4 repaired through Console Service Centre, and I can't emphasize enough how impressed I am with their service. From the initial phonecall I made to see whether the power issue was repairable, to the incredibly quick collection, speedy quote and repair, crystal clear communication through their professional online ticket system, and delivering it back to me in less than a week (even though I live on the opposite side of the country, more than 1000km away) - they were fantastic. My machine has a new lease on life and we can once again enjoy our favourite games, just in time for the festive season. Outstanding job, thank you!

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