If your PS4 isn’t reading discs, it can be incredibly frustrating, but don’t worry—you’re not alone.
With years of experience in gaming console repairs, I’ve seen this issue countless times.
It’s usually caused by one of the following reasons:
Dirty or Damaged Disc: Fingerprints, scratches, or dirt can prevent the PS4 from reading the disc properly.
Laser Lens Issue: The laser lens that reads discs may be dirty or malfunctioning.
Disc Drive Problems: Internal mechanisms may be misaligned or damaged.
Outdated System Software: Older system software can sometimes cause compatibility issues.
Hardware Fault: Faults like a failing laser assembly or drive motor may require professional repair.
Let’s walk through some simple steps to help you get your PS4 back to reading discs smoothly.
These steps are designed to help even if you’re not very technically inclined—so no need to worry!
These quick checks can help you solve the problem without much hassle:
Clean the Disc: Take a soft, lint-free cloth and gently clean the disc, wiping from the center outwards to avoid scratches. Any dirt or smudges can stop your PS4 from reading the disc. Make sure to avoid using any cleaning chemicals—just a simple, dry cloth will do the job best.
Restart Your Console: Power down your PS4 completely. Unplug it for 15 minutes, then plug it back in and restart. Sometimes, a simple reset can clear temporary glitches. This is a good first step because it allows the system to refresh, and it often resolves minor system issues without the need for anything more complicated.
Test Another Disc: Insert a different game disc. If your console reads other discs without a problem, the issue may be with the specific disc you’re trying to use. Make sure to test a disc that you know works properly in another PS4. If other discs work fine, then the original disc may be too scratched or damaged to read.
Update System Software: Ensure your PS4 has the latest software updates installed. Go to Settings > System Software Update to see if there’s an update available. Outdated software can sometimes lead to compatibility issues with newer games, so keeping your system up to date is a simple but important step to avoid disc reading issues.
These steps are quick, easy, and don’t require any technical expertise.
They can often solve the issue without needing any additional tools or assistance.
However, if none of these steps help, it might be time to explore further options.
If the above steps didn’t fix the issue, it’s likely that a deeper hardware problem is at play.
This could include a faulty laser, a faulty disc drive, or a more significant internal issue.
These are not the kinds of issues that can be fixed at home without the right tools and expertise.
A common problem is a faulty laser that can no longer properly read discs. Over time, the laser can degrade due to general wear and tear, leading to disc read errors.
Additionally, the internal mechanisms of the disc drive can become misaligned, or the drive motor could begin to fail.
These components are sensitive and require specialized tools and knowledge to repair safely.
Attempting to fix these components yourself, without proper experience, can lead to further damage and may increase repair costs in the long run.
That’s why, if your PS4 is still not reading discs after these basic troubleshooting steps, seeking professional help is the best option.
We’ve seen and repaired all these issues countless times, and we’re here to help get your console back in top shape.
If your PS4 still isn’t reading discs, our team of experts can help.
Here are some of the services we provide for disc-related issues:
Laser Replacement (KES-860, KES-490A, KES-496A): R1290.00 – This involves replacing the laser lens that reads discs. If your PS4 struggles to read discs or fails consistently, this is a likely culprit.
Disc Cradle Replacement (Cradle Only, No Laser): R850.00 – The cradle helps hold the disc in place while it’s being read. If the disc seems to spin unevenly or isn’t being held properly, this replacement may be necessary.
Disc Drive Replacement: R1740.00 – If the entire disc drive mechanism is faulty, replacing it might be the only solution. This is often the case when the drive makes grinding noises or fails to accept discs altogether.
Complete Drive with Laser Replacement: R2580.00 – In cases of severe damage, it might be more effective to replace both the disc drive and the laser assembly as a complete unit.
These prices apply to all PS4 models, ensuring you get consistent service no matter which version of the console you own.
Our skilled technicians have extensive experience working with these specific problems, and we use only high-quality parts to get your console running smoothly again.
We understand how important gaming is, whether it’s a way to unwind after a long day or a hobby you’re passionate about.
If your PS4 still isn’t working after following these steps, it’s likely that it needs expert attention.
We’ve handled hundreds of console repairs, and our focus is always on getting you back to your games with minimal fuss.
Remember, disc reading issues can range from something as simple as a dirty disc to more complicated internal failures.
While the basic steps we’ve outlined here can solve many common problems, professional help is sometimes the only option to ensure a permanent fix.
By choosing a professional repair, you can avoid the risk of causing further damage and save yourself from future frustrations.
Follow these steps for fast and hassle-free gaming repairs.
As South Africa’s most reviewed and trusted gaming repair service, our 1,100+ reviews on Google and Facebook, tell the true story.
Overall Rating
They were quick and really reasonable. They quite knowledgeable and brought my PS4 back to life. Absolutely would recommend.
Took my ps4 console for a laser repair/replacement. It was repaired in less than 2 hours. Really appreciate the speedy service. Highly recommended!
Have been taking my PS4 console for new hard drive. Very professional, friendly and super helpful. Repairs done and console as good as new. Will definitely take my PS5 for service and deep cleaning. I highly recommend them for repairs and even service of your consoles. Compliments to all at Console Service Centre.
I recently had my PS4 repaired by Console Service Center, and I couldn’t be happier with their service. My console was overheating, so I booked a repair, and they collected it the same day. Their communication throughout the process was excellent, keeping me updated every step of the way. By the next day, they identified the issue as a heat sink problem and promptly fixed it. They even went the extra mile by repairing the motherboard and reprogramming the hard drive. Now my PS4 runs perfectly and is as quiet as a mouse. The service was quick, professional, and top-notch. Highly recommended!
Excellent service received!! Our PS4 was ready within 2 hours. Rudy was considerate enough to accommodate us to sort out the repair an the same day as we hail all the way from Krugersdorp/Randfontein on the West Rand. Communication and advice was great. Well done, keep it up!! Thanks for running this promotion now in December 2024 when the gaming season kicks into high gear!
I recently had my PS4 repaired through Console Service Centre, and I can't emphasize enough how impressed I am with their service. From the initial phonecall I made to see whether the power issue was repairable, to the incredibly quick collection, speedy quote and repair, crystal clear communication through their professional online ticket system, and delivering it back to me in less than a week (even though I live on the opposite side of the country, more than 1000km away) - they were fantastic. My machine has a new lease on life and we can once again enjoy our favourite games, just in time for the festive season. Outstanding job, thank you!
I will be back soon
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